SoftSol
SoftSol Help Desk Support portal
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Client support

Get help from SoftSol

Log a ticket any time, track progress in the portal, and search our knowledge base. If you have worked with our support team before, you are already registered — sign in with your email address or reset your password.

How to get support

Tickets can be logged 24/7 via any channel below. Standard support is handled Mon–Fri, 08:00–17:00 SAST, excluding public holidays.

Support portal Log in at helpdesk.softsol.co.za to create and track tickets, browse articles, and view your request history.
Email support@softsol.co.za — replies are threaded into your ticket automatically. Available 24/7.
WhatsApp Message +27 (0)10 005 0483 to log and view tickets. Available 24/7.
Phone Call +27 (0)10 005 0483 for 24/7 automated ticket logging. Agents respond during standard support hours.
Standard support hours: Mon–Fri, 08:00–17:00 SAST, excluding public holidays.
Emergency support is available on request for an additional fee.

Deploy your own help desk

SoftSol also deploys and manages private support platforms for organisations — multi-channel ticketing, SLA management, client portals, and optional AI assistance powered by OWL.

Learn about the product